Return – Refund & Warranty

Aqua Ultra Water Purifier - Return & Refund Policy


Customer satisfaction


In Aqua Ultra we believe customer satisfaction, selling of the product in a very reasonable price, and persistently strive to make our service more productive by suggesting the customer’s support.

Aqua Ultra a Brand Trusted by India’s Thousands of Happy families, The Product Details Which Are Mention Here are true in itself. The Price which we have mention is the manufacturing price rate, in which the margin of distributor, dealer, and retailer is totally absent. as we believe In giving This benefits to our customers, As our happiness is residing in our customers happiness We are providing service after sales in most of the cities of India.


Easy Return

Aqua Ultra gives you an easy return option, if you get a Damaged product, you can get a return, replace, or refund up to 7 days from the date of delivery.

If you are not satisfied with the product you purchased, has an option of returning the item back within 7 Days of receipt. We would consider the following points before accepting the product back:

If Buyer receive damage product, and want to return that product, go to “my account” option and click on “Return Order” for return product.

Aqua ultra-Return policy: 7 days date of delivery, If buyer eligible with return period aqua ultra-arranged return pick up within 5 – 7 working days.

Once receive complete product we will refund amount on original payment mode, according to aqua ultra-refund and return policy, Return charges are applicable upon as per locations, Return Cherge Rs,75/- per 1KG.

If return pick up not available in village and some area, that condition buyer have to send return through local courier from our warehouse address.

“Return Option” appears on your order 7 days from the delivery date.



We thank you for shopping at We will ensure that your shopping experience is a satisfactory one. While we work hard to ensure that you get the best quality products every single time you shop at, still there may be some unfortunate times when you get the damaged or defected item which you may want to return or replace.

Case you have received a damaged or defective product, you need to inform us within 24-48 hours for a replacement request. You need not pay the extra cost incurred in this process. However the terms and conditions are subject to the availability of the stock.  In case we are not able to replace your product within stipulated time, you will receive a full refund from our side in the form of original payment mode.


Used Product

Product cannot be returned it has been used. Please ensure that the product is in original condition and unused. You need to return the product with all price tags, original packing, labels and invoice.

Refund will be processed only after getting product return

If the customer Used returns the product,  its part will be not re-salable condition, Or Scratches and damaged condition Will be there, the charge will be deducted from the refund amount of the customer.


The points to be noted

  • To refund your amount issues a refund will be done through on line mode in 5-7 working days
  • It is advised that the return packets should be strong and adequately packaged so that there is no further damage to products during transit.
  • Replacement of a product would be a subject to the availability of that particular product.
  • Once eligibility is verified, please pack the item(s) securely and submit to courier pick up person.


Aqua Ultra water purification unit mentioned in bottom covered under WARRANTY on the basis of replacement against Manufacturer defects.

This warranty applies to the replaceable Booster Pump and power supply, part and does not cover the Filtration Part, connecting components and accessories.


Installation materials and freebie materials are available in the water storage tank, Freebies and Installation materials not cover under warranty.

You can Book installation / service of AquaUltra, on a chargeable basis. Or you can also get the installation / service done by RO technician of your nearest area.


If in case you are purchasing the product online Warranty card will is not necessary to be filled up. from your invoice details the Warranty will be completed.


For Aqua Ultra Products services, Repair installation related queries you can submit your Query online to our Service provider who will Respond you within 24-48 working hours.

Warranty Period 12 Month manufacturer warranty on RO buster Pump (motor) and Power Supply again manufacturing defect, and does not cover the Filtration Part connecting components and accessories. In cash any problem with part send part to ” aqua Ultra ” we will check and replace part. (One side courier charge bear by buyer and one side courier charge bear by company)

Annual maintenance and door service charge not include with online purchase. Aqua Ultra Provide Chargeable door service Through 3rd Party service provider, Technical Person Visit Charge Applicable on warranty period, And Faulty Part replace through courier service without any charges.


Warranty Type


Buyer have to send the faulty part to “Aqua Ultra” Warehouse through courier service, and after receiving the parts we will check it if it has to be replaced we will replace it, or we will repair it and the same will be send back through courier service.


Warehouse Address:

Mayur Enterprise   15, Prime Industial Estate GIDC Road Bhuj Gujarat 370001 Ph: 7870005005

Service Type


The product you are buying online does not include installation charge door service and on-site warranty.


The Price which you can see on Aqua Ultra is an online Purchase, Free service is not included in this online purchase, for installation and Door Service you can contact Aqua Ultra Service Center 7870005005,

Annual maintenance and door service charge not include with online purchase.

Aqua Ultra Provide Chargeable door service Through 3rd Party service provider, Technical Person Visit charge Applicable On warranty Period, And Faulty Part replace through courier service without any charges.




Shipping Duration

We always try to to process the order such way that product can be delivered to customer address as soon as possible. It may take 5-7 working days according to logistic we use based on service area from delivery address mentioned by customer. And in case of any situation arise from strikes, fluids, natural disaster or any situation which is not in our control, product shipping may take more days and the same will be informed to customer after complete follow up from logistics service provider.

/ return.